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NEW MUIRFIELD ID CARDS BEING ISSUED

The Muirfield Association is issuing new ID cards to all adults and children who live in Muirfield. These cards will replace all previous ID cards and will be required for entry into the pools this season.

The new cards will allow for a quicker check-in at the pools. Just come to the pool, hand your card to the front desk person, they'll scan it and you're in! Yearly stickers will no longer be necessary since the card will be verified by the database.

Remember, residents must be in good standing with the Association to use the pool facilities. If there is an outstanding deed violation or delinquency, the members of that household will be denied entrance to the pool until the situation is resolved.

Jump to ID Card FAQs (Frequently Asked Questions)

How to Obtain Your Photo ID Card

If you didn't make it to the annual meeting or have not been able to visit us at the office yet, no problem!

Join us at the Association Office on one of the following dates and times to have your family's photos taken:
Monday-Friday between 8:00 a.m. and 4:00 p.m.
Thursday, May 8: 4:30 - 6:30 p.m.
Saturday, May 10: 8:00 - 4:00 p.m.
Thursday, May 15: 4:30 - 6:30 p.m.
Saturday, May 17: 8:00 - 4:00 p.m.
Thursday, May 25: 4:30 - 6:30 p.m.

Your card will be created while you wait. The entire process takes approximately 3 minutes per person, including card printing time!

If you are unable to make it to any scheduled times to obtain your new ID card, you may have your photo taken the first time you visit the pool this summer. A front desk worker will take your photo and you will be permitted into the pool that day (providing you have no outstanding deed violations or delinquencies). In most cases, you will be able to pick up your card in two business days at the same pool where the photo was taken.

Please be aware there will be a line to have photos taken at the pool and you may have to wait for some time, so please try to come to a pre-scheduled time instead!

Requirements for New ID Cards

Pool Guests and Guest Passes

Guests are still being handled as they were last year:

FAQs (Frequently Asked Questions)

FAQ: Where are the ID cards used? What are they good for?

Answer: Muirfield ID cards will grant you entrance into the pool, the tennis courts, and should be with you any time you are using a Muirfield amenity, such as the lakes and pathways.

Unlike previous years, the pool staff will not keep your card while you are at the pool. They will scan your card and hand it right back to you.

FAQ: I can’t climb the stairs at the Association office. Can you help me?

Answer: Please come through the second glass door at the office and ring the doorbell on the wall. We’ll come down to meet you, take your photo and prepare your card while you wait.

FAQ: Where is the Association office located?

Answer: We’re located at 8372 Muirfield Drive, but don’t trust your GPS since it will probably put you in the wrong location. Download a PDF of a detailed map and directions or view directions online.

FAQ: Does everyone in my household need an ID card?

Answer: Everyone living in your home (over the age of two) needs a new ID card to use the Muirfield amenities. Cards are only being issued to adults and children who live in Muirfield Village.

FAQ: What about my guests?

Answer: The guest program has not changed. Guests over the age of 2 will need to present a guest pass or pay a $2 fee per person, per visit. Guests must come to the pool with a Muirfield resident and the resident must sign the guest log. Guest passes from previous years may still be used as long as they do not have an expiration date.

FAQ: I have an adult child (or extended family member) living in my home. Can they get a Muirfield ID?

Answer: In order to obtain an ID card, adult children or extended family members living in your home must provide proof of residency, such as a recent piece of mail showing their name and your address or a driver’s license.

FAQ: I rent a property in Muirfield. Can I obtain a Muirfield ID?

Answer: Yes. You will need to provide a copy of your lease showing your name(s) and the expiration date. Bring this document to the Association office (it cannot be taken to the pool staff for verification). Feel free to black out any information regarding cost.

FAQ: I can’t make it to the office. Can I obtain an ID card at the pool?

Answer: Yes, but we do not advise it. There will be a long waiting line and your card can’t be printed immediately. If you arrive at the pool without a new photo ID, the pool staff will verify your residency, take your photo, and allow you into the pool (providing you are a member in good standing). A list of dates when the Association office will be open for ID cards is above.

FAQ: If I have my photo take at the pool, how do I get my card?

Answer: At the end of the day, photos taken at the pool will be sent to the office for processing. Your card will be printed at the Association office and will be returned to the same pool where the photo was taken. Turnaround time is generally two business days. You may pick up your card at the same pool where the photo was taken.

Only an adult (over 18) may pick up ID cards. Adults may pick up cards for everyone in their household, but may NOT pick up neighbor’s or friend’s cards. They must sign a log listing all cards they have picked up. Children may not pick up cards, even their own.

FAQ: Can I send in a photo of myself instead of you taking a photo?

Answer: No. You must either visit us at the office or visit the pool to have a photo taken.

FAQ: What about yearly stickers?

Answer: There are no more yearly stickers. The software is used to verify the cards.

Renters on a yearly lease must provide a copy of the renewed lease each year in order for their card(s) to be valid.

FAQ: What about nannies or caregivers?

Answer: Seasonal nanny and caregiver cards are available for a $50 fee. Nannies and caregivers may only enter the pool with the resident(s) they care for. Nannies/caregivers must visit the Association office with their resident employer to obtain their cards or we must have written confirmation from the resident that this person is authorized to obtain a pass.

Alternately, a nanny or caregiver can use a guest pass or pay a $2.00 guest fee, providing they are with a resident.

FAQ: What if I lose my card?

Answer: There will be a $10 replacement cost for a lost ID card. You must visit the Association office to obtain a new card.

FAQ: May I punch a hole in my card? Can you do that at the office for me?

Answer: Yes, you may punch a hole anywhere EXCEPT through the barcode. If you punch a hole through the barcode, the card will not work and you will be required to purchase a new one. The cards are not magnetic or RFID encoded, so there is no chance of you damaging anything internal on the card.

Unfortunately, we do not have any device at the office capable of punching cards, so we are not able to punch the card for you.

FAQ: What do I do with the old Muirfield ID cards?

Answer: You may discard them. It is not necessary to turn in the old ID card since they are no longer valid.

Please contact the Association office with any questions. We're looking forward to seeing you at the pool this season!


Published April 3, 2014; Updated 4/30/14.

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