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ABOUT THE MUIRFIELD RESIDENT DIRECTORY

By popular resident request, the Muirfield Resident Directory has been published again. This online, opt-in-only directory is available exclusively in the Members Area and only Muirfield residents have access to it.

The most frequently asked questions and topics are addressed below. If you can't find an answer, please contact us. Note: many of the links on this page will take you to the Members Area. If you do not have an account, request one here.


Muirfield Directory FAQs (Frequently Asked Questions)

Am I required to list my household in the directory?
What information will be published in each listing?
What is the minimum information required for a listing?
What optional information can be included?
How do I add my household's listing?
How do I change my listing?
How do I remove my household's listing entirely?
Are new listings or changes available online instantly?
What do I do if I find a mistake in my listing?
What do I do if I forgot to add a piece of information to my listing?
Are listings checked for accuracy?
Can I add, change or delete requests over the phone?
Do listings expire?
Do I ever need to renew my listing?
Why can't I find my neighbor in this directory?
How do I find someone in the directory?
Am I required to have a listing to view the directory?
How often is the directory updated?
I have still have questions!

FAQ: Am I required to list my household in the directory?

Answer: No. Inclusion in the Muirfield Village Resident Directory is VOLUNTARY. Residents must submit their household's listing in order for it to be included. No household is required to have a listing and no household will be included automatically.

FAQ: What information will be published in each listing?

Answer: Each directory listing will include one head of household's name, Muirfield street address, and lot number. Optionally, the resident may also choose to include any, all, or none of the following: additional head of household's name, family members' names (no ages), phone numbers and email addresses. View sample listings here.

FAQ: What is the minimum information required for a listing?

Answer: A head of household's first name or initial, their last name, and their Muirfield street address. The Association will include the lot number on the listing.

FAQ: What optional information can be included?

Answer: Households may choose to include some, all or none of the following optional information with their listing:
- Second head of household's name
- Other household members' names (children and/or extended family members living full time at home, but not ages)
- Phone number(s) - one home number and up to two cell numbers
- Email address(es) - up to two email addresses

FAQ: How do I add my household's listing?

Answer: Add a listing here. To avoid confusion and errors, only one adult member of the household should add a listing. Listings may be submitted any time.

FAQ: How do I change my listing?

Answer: Change your listing online or email [email protected] with the change(s) you wish to make. Changes may also be mailed or brought to the office. The Association is unable to take requests by telephone. Please be very specific with your directions in order to avoid errors in the listing. Residents are responsible for notifying the Association of any corrections to their listing.

Are new listings or changes available online instantly?

Answer: No. The Association reviews all directory submissions and changes before publication. However, new listings and changes are made as quickly as possible. See publication schedule below.

FAQ: How do I remove my household's listing entirely?

Answer: You may request directory removal in one of the following ways: request to delete your listing online, bring a written request to the office, mail in your request, or email your request to [email protected]. The Association is unable to take requests by telephone for removal. Please allow up to 5 business days for removal, although the Association will make every attempt to ensure the listing is removed as quickly as possible.

The Association advises residents to request removal of their listing upon moving. The Association is not always immediately aware that a property has been sold; however, the Association will remove the listing of the former owner once they become aware the property has sold.

What do I do if I find a mistake in my listing?

Answer: If a published listing has a mistake in it, please email [email protected] or use the Change a Directory Listing page to report the error. Corrections will be published online when the directory is next updated. See publication schedule below.

What do I do if I forgot to add a piece of information to my listing?

Answer: If you submit a new listing and then realize you forgot to add information to the listing (for example, you fill out the Add a Listing form and realize you forgot to include a phone number or email address), please email [email protected] or use the Change a Directory Listing page.

FAQ: Are listings checked for accuracy?

Answer: When a request to add or change a listing is received, the Association will compare the names being submitted to the names already on file at the office. If family members are listed that the Association has no record of, the resident will be asked to submit a New Resident Form to update their information.

The Association does not proofread the spelling of names or check phone numbers and email addresses for accuracy. Therefore, residents should check entries carefully when adding or changing a listing.

Residents are responsible for notifying the Association of any changes, corrections, or updates to their listing.

FAQ: Can I add, change or delete requests over the phone?

Answer: No. All requests to add, change, or delete a listing must by one of the following methods:
- Use the online forms to add, change, or delete a listing; or
- Send or bring a written request to the office; or
- Email [email protected]

FAQ: Do listings expire?

Answer: No. The Association will keep listings online as-is until a head of household requests to change or delete the listing. However, the Association will automatically remove a listing if the Association becomes aware that the property has been sold to a new owner.

FAQ: Do I ever need to renew my listing?

Answer: No, unless something on your listing has changed. Residents are responsible for notifying the Association of any updates to their listing. Change a listing here.

FAQ: Why can't I find my neighbor in this directory?

Answer: The directory is 100% opt in only. The only way a household will be listed in the directory is if the household has provided listing information to the Association. No household is ever automatically included. Therefore, not all residents will be listed.

FAQ: How do I find someone in the directory?

Answer: The directory is organized just like a traditional phone book. Households are listed in alphabetic order by the primary head of household's last name. Start at the main directory home page and click the letter corresponding to the first letter in the primary head of household's last name. Scroll down the page to find their last name.

Hint: To quickly find a person on the page, utilize your browser's in-page find. For example, use Control plus F in Firefox and Internet Explorer, the Find option in Chrome, or in Safari, tap the Find option under On This Page. Directions may be different for your browser.

Due to the way browsers find text on web pages, you should only look for one word at a time. For example, if you want to find John Smith on Muirfield Drive, enter John OR Smith OR Muirfield.

FAQ: Am I required to have a listing to view the directory?

Answer: No. Any resident may browse the directory without a including a listing.

FAQ: How often is the directory updated?

Answer: The directory will be updated as requests to add, change or delete listsings are received; however, please allow up to 5 business days for changes to appear online. Unforeseen events may delay this process.

FAQ: I have still have questions!

Answer: Please contact us online, email [email protected] or call 614-889-0922.

Links
Add a Listing
View a Sample Listing

Directory (in Members Area)
Go to the Directory

Published April 26, 2016; updated September 7, 2016